IT Help Desk

Lafayette, LA | Temporary

Post Date: 12/01/2017 Job ID: 00004M6N Industry: IT Pay Rate: 15.00
OPPORTUNITY! Spherion is seeking IT Help Desk personnel for a large growing organization in Lafayette.
Formal Education: Associate's/Bachelor's Degree or Appropriate Level Certifications:
Qualifications:
* Proficiency in windows operating system and supported applications
Specifically citrix, SCCM, active directory, team viewer or other remote desktop tools, mobile device manager applications.
* Strong understanding of current computer, telephonic and mobile technology
* Excellent verbal and written communication skills
* Ability to think quickly, methodically, and logically under pressure
* Ability to multitask and prioritize a busy workload
* Strong Customer Service Skills
Essential Job Functions:
* Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and / or
hardware
* Will communicate by telephone, text, email or in person with customers
* Will efficiently and effectively work through a series of questions to identify the issue and/or problem, systematically work
through all of the responses to arrive at a solution
* Must be able to assist customers at all levels of technical knowledge with their problems
* Will gain proficient working knowledge of the system, software and applications they are responsible for supporting
* Will remain up to date with all new upgrades, system enhancements and changes at all times to ensure effective solutions are
given to customers
* Will maintain exemplary customer service by exercising a professional, friendly and calm demeanor at all times when
communicating with customers
* Will remain current with all required continuing education and compliance training mandated by the company and/or by
supervisor
* Will identify trends in incoming issues and effectively communicate the finds to the next level of support
* When not able to independently solve an issue presented, will ensure that the issue is resolved by escalating the issue to a
more senior service desk professional, system administrator, or other IT department personnel as appropriate
* Will maintain productivity standard as set forth by supervisor at or above 100% at all times
**CALL CENTER ENVIRONMENT** Tied to phones!
Hourly pay rate-$15.00 Hour; Shift TBD- 7am - end times 6pm

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