Technical Support Services Engineer

Baton Rouge, LA | Temporary

Post Date: 11/14/2017 Job ID: 00004M98 Industry: IT Pay Rate: 0.00
Spherion is recruiting for a Technical Support Services Engineer for a large insurance provider company in Baton Rouge.
Plans, installs, monitors and maintains the integrity, security, availability, reliability and performance of primary and auxiliary technical architecture for corporate computerized systems as related to infrastructure software/hardware; provides technical support and timely assistance to clients of computerized systems; evaluates, tests, and recommends new computerized system products.

Accountable for complying with all laws and regulations associated with duties and responsibilities.

-Must have a 2 year vocational or associate degree program. Two years of related experience can be used in lieu of a degree.
-Three years of experience in desktop support or service desk required.
-Must be proficient at supporting Microsoft Office Suite (Outlook, Word, Excel, Powerpoint, etc).
-Must have experience imaging physical workstations.
-Experience with network concepts including, TCP/IP, DNS, and LAN/WAN concepts required.
-Basic asset management tracking experience required.
-Must have experience tracking all work in a service desk ticketing system. Service Now experience is a plus.
-Must have effective interpersonal skills to handle numerous inquiries in a diplomatic manner.
-Must be able to work Monday through Friday from 8AM - 5PM with occasional opportunities for mandatory overtime.

-Provides technical support for IT service requests to identify and resolve computer software and hardware issues and problems in such a way as to meet or exceed client expectations.
-Ensures the proper installation, labeling, documentation, and operation of network/systems while making certain that more complex elements and plans are correct for specific applications.
-Develop, manages and builds positive relationships/partnership with clients, vendors, peers/other teams to ensure timely assistance and quality technical support to meet needs of clients and provide positive results with optimal impact to the organization.
-Understands IT Departmental Goals and Objectives and delivers work products to contribute to those goals.


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